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Privacy Policy

Effective Date: 7th May 2025
Last Updated: 7th May 2025
Practice Name: Flourish – Natural Health
Address: Suite 533, Windsor House, Cornwall Road, Harrogate, North Yorkshire, HG1 2PW.
Email: info@flourish-naturalhealth.com

  1. Introduction

This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website or engage with our naturopathic services. We are committed to protecting your privacy in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

  1. Information We Collect

We may collect the following types of personal data:

  1. Personal Identification Information
  • Full name
  • Contact information (email, phone number, address)
  • Date of birth
  1. Health Information (Special Category Data)
  • Medical history
  • Current health concerns
  • Medications and supplements
  • Lifestyle information

This information is collected during consultations or via secure online forms and is used strictly for healthcare purposes.

  1. Website Usage Data
  • IP address
  • Browser type and version
  • Pages visited and time spent on the site
  • Cookies and similar tracking technologies
  1. How We Use Your Information

We use your personal data to:

  • Provide naturopathic assessments and treatments
  • Communicate with you about your care
  • Manage appointments and billing
  • Comply with legal obligations (e.g., record keeping)
  • Improve our website and services
  • Send you marketing communications (such as newsletters, updates, offers, or events) if you have given your explicit consent

We will only send marketing emails if you have opted in and you can unsubscribe at any time by following the link in our emails or by contacting us directly.

  1. Legal Basis for Processing

Under the UK GDPR, the lawful bases we rely on for processing this information are:

  • Consent – where you have given clear consent for specific purposes (e.g., marketing communications)
  • Contract – where processing is necessary for a contract with you
  • Legal Obligation – for compliance with applicable laws
  • Vital Interests – in rare cases where it is necessary to protect life
  • Legitimate Interests – to run and improve our practice, balanced against your rights
  1. Data Sharing and Disclosure

We do not sell or rent your data. We may share your personal data with:

  • Healthcare professionals involved in your care (with your consent)
  • Service providers (e.g., secure practice management software or email marketing platforms)
  • Regulators or legal authorities if required by law

All third parties are required to keep your data secure and use it only for specified purposes.

  1. Data Retention

We retain health records for 8 years after your last treatment (or until a child reaches age 25), in accordance with professional and legal guidelines. Marketing consent records will be retained until you withdraw your consent or until we determine that you are no longer actively engaging with our communications.

  1. Your Data Protection Rights

You have rights under data protection law, including:

  • The right to access your personal data
  • The right to rectify inaccurate or incomplete data
  • The right to request erasure (in certain circumstances)
  • The right to restrict or object to processing
  • The right to data portability
  • The right to withdraw consent at any time (including for marketing)

To exercise your rights, please contact us using the details above.

  1. Security of Your Information

We implement appropriate technical and organisational measures to protect your data, including secure storage, encrypted communication, and staff confidentiality agreements.

  1. Cookies

Our website may use cookies to improve functionality and user experience. You can control cookie settings through your browser preferences. For more information, see our [Cookie Policy].

  1. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with the updated date.

  1. Contact Us

If you have any questions, concerns, or complaints about this policy or our data practices, please contact:

Flourish – Natural Health
Email: info@flourish-naturalhealth.com
Address: Suite 533, Windsor House, Cornwall Road, Harrogate, North Yorkshire, HG1 2PW

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at https://ico.org.uk.